How refunds, returns, and warranty coverage work for parts and services purchased from Marr Automotive Solutions.
General terms below — exact windows and coverage are also listed on each individual product page, and take precedence if they differ.
Parts carry a 30-day return window from the delivery date, and we cover return shipping on standard returns — you're not on the hook for that cost. Programming and repair services are final sale once work has started, since they can't be resold.
Coverage depends on what you bought. Parts purchased through our catalog can add extended warranty coverage; shipped parts and remote programming are covered too, just on shorter terms.
VIN-programmed parts are covered by the same 30-day return window as everything else — no restocking fee, and we still cover return shipping. The only things that fall outside our return terms are listed below.
Reach out with your order details and what's going on — defective part, wrong fitment, or a warranty concern on completed work.
We'll confirm eligibility and send a prepaid return label for shipped items, or schedule an appointment to look at completed repair or programming work.
Once received and inspected, we'll issue a refund, send a replacement, or make it right under warranty — typically within a few business days.
We'll get back to you within one business day.